Terms of Service

OVERVIEW

This website is operated by Aware Psychology Centre Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Aware Psychology Centre Ltd. Aware Psychology Centre Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting and using this Website, you are consenting that you have read these Terms & Conditions, and agree to be bound by them. Your use of our website constitutes full and complete acceptance and agreement to this Disclaimer.

WEBSITE USE

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

This Disclaimer may be subject to changes or updates, and Website may not provide notice of such changes or updates. We reserve our right to make changes or updates at any time, and the burden is on the user to routinely check Disclaimer for updates. By continuing to use Website and the content we produce, you agree to be bound by the most updated version of the Disclaimer, whether or not you have read it. If you are not in agreement with the Disclaimer as is, please do not use our Website or any of the content that appears thereon.

You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason related to our ethical standards of our relevant regulatory bodies at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate purchase and account information for all fees for our services. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

THIRD-PARTY LINKS

Certain content available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

PERSONAL INFORMATION

Your submission of personal information through our service is governed by our Privacy Policy.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

PURPOSE

The purpose of this website is solely to provide educational information; any content on this website has been created solely for the purpose of education and for informational purposes only. Nothing on this website or distributed via email is intended to take the place of a consultation with a therapist, counsellor or other mental health professional. You understand and agree that your use of our Website and nothing herein constitutes clinical, medical or therapeutic direction or advice.

LEGAL DISCLAIMER

While Aware Psychology Centre Ltd. is a collective group of Psychologists and Therapists, the information contained herein on this Website and is not intended as a substitute for medical or therapeutic advice that should be provided by your own physician or therapist regarding your own mental health issue. You should always seek formal advice and/or mental health counsel to discuss any specific circumstances related to personal life. You agree that the information on our Website and/or sent via email is not medical, clinical or psychological advice.

LIMITATION OF LIABILITY

You understand and agree that your participation in using our website, social media accounts and/or adding yourself to our email list is wholly voluntary, and you are solely and personally responsible for your actions, choices, and any results therein. You understand there are sometimes unknown risks and circumstances that may arise during or following use of our Website that cannot be foreseen or anticipated, but may influence or affect your planning or you as an individual. You understand and agree that any suggestion or recommendation of a product, service, professional, or otherwise through our Website is purely information – any decision to act upon these suggestions is to be taken by you, at your own risk, without any liability of Aware Psychology Centre Ltd. or www.awarepsych.ca . You agree to accept all risks herein.

Your use of this Website constitutes an agreement and acceptance that you will absolve Aware Psychology Centre Ltd. noted Directors, as well anyone acting as an agent, consultant, affiliate, guest blogger, joint venture partner, employee, staff, team member, or anyone affiliated with Aware Psychology Centre Ltd. or www.awarepsych.ca in any way of any liability for any loss, damage, injury, or litigation that you or any other person may incur from direct or indirect use of the information, content, or products found on our Website or via materials requested through email.

You understand and agree that you will not hold Aware Psychology Centre Ltd., or any Director, liable for any type of direct or indirect damages arising out of your use of our Website, any information contained herein, or any products or services purchased therefrom, including but not limited to general, specific, incidental, consequential, punitive, or special damages. You also agree that we are not liable or responsible in any way for any loss incurred by you.  You agree that your decision to use our Website is wholly at your own risk and voluntarily chosen by you, and any ramifications resulting therefrom are yours alone.

VOLUNTARY PARTICIPATION

By choosing to visit this site and read the information provided, you understand and agree that you are voluntarily choosing to read, implement and/or participate in the use of Website and any information contained herein, and are solely responsible for any outcomes or results (positive or negative.) We cannot be responsible for any action you may choose to take regarding the information provided, and you acknowledge and agree that we are not responsible nor liable to you should you sustain any injuries or negative ramifications. The information contained on Website is intended as general information only; we cannot know your individual medical, mental or physical state. As such, you agree that you are fully responsible for your health and well-being, and any decisions you make to implement or follow anything you find on Website.

INDEMNIFICATION

You agree at all times to defend, fully indemnify and hold harmless Aware Psychology Centre Ltd. and any affiliates, agents, team members or other party associated with Aware Psychology Centre Ltd., from any causes of action, damages, losses, costs, expenses incurred as a result of your use of our Website or any products or services contained therein, as well as any third party claims of any kind (including attorney’s fees) arising from your actions in relation to our Website or any breach by you of any such conditions outlined herein. Should we be required to defend ourselves in any action directly or indirectly involving you, or an action where we decide your participation or assistance would benefit our defense, you agree to participate and provide any evidence, documents, testimony, or other information deemed useful by us, free of charge.

We will attempt to monitor comments and posts made by third parties and users as often as possible. Should you, as a user of our Website, see anything objectionable or offensive posted by a third party, you agree to (1) notify us of the material, and (2) agree not to take any action against us based upon the content posted by the third party. You understand we cannot be responsible for material posted by a user without our control, and agree to release us of any and all claims arising therefrom.

WARRANTIES

You understand and agree that we make no warranties, express or implied, and hereby renounce any such warranties, guarantees, or representations with respect to any portion of our Website, the content herein, content distributed through email lists, social media, via webinars, events, or that which is made available through purchase via services. By use of the Website, you agree and understand that use of content and information found herein is to be used at your own risk, with no guarantees, representations, or warranties.

FEES FOR SERVICES

Your Aware Psychology Centre Ltd. is a Fee for Service Agency. You understand that prior to engaging in services you will be required to read and sign a ‘Fee Agreement’. All fees will be made clear to you prior to your engaging in services. Payment for fees are due upon receiving services.

CANCELLATION AND MISSED APPOINTMENT POLICY

We consider any appointment that you have made important. Your appointment is for your exclusive use and when it is cancelled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled.

The follow details how missed and cancelled appointments are handled:

  • A full 24 hours’ notice is required for cancelling appointments.

  • If you cancel with less than 24 hours before your appointment time, you will be invoiced for 100% of the session cost. Please note, this also applies to same-day bookings, which are subsequently cancelled.

  • Clients who fail to show up for a scheduled appointment (“no show”) are billed for the full cost of their scheduled session.

  • All no show fees or cancellations fees collected have receipts labelled accordingly. For example:  “cancellation fee” or “missed appointment” or “no show”. Sessions that do not occur cannot be marked as a “counselling session”.

  • Our booking system will send out reminder emails. These reminders are a courtesy only; clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not. If you are uncertain when your next appointment is, please call our office.

  • There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a documented medical emergency requiring urgent professional treatment, a death in the family or unsafe weather for travelling (i.e. severe snow storm).

  • Fees may be reduced at the discretion of the Therapist.

  • If you have booked a series of counselling appointments and have cancelled your most recent appointment with less than 24 hours’ notice or have missed that appointment, you have 24 hours to pay the associated fees to retain your remaining pre-booked sessions.

  • Missed appointments and late cancellations are payable via credit card, debit, cash, cheque or e-transfer prior to your next session.

  • A session is considered a no show after 15 minutes. For example, if you have a virtual session (telephone or video) after 15 minutes late the Therapist will terminate waiting and an invoice will be issued. Therapist will make all efforts to connect when a sessions is virtual or by phone.  In the event of Technology challenges in connecting for the session, it is up the client to connect with the office and advise of same.

FURTHER INFORMATION

If you have any questions or require more information concerning our disclaimer please contact us at info@awarepsych.ca. This Disclaimer is updated as of September 8, 2022. We reserve the right to alter or amend it without notice. Should the Disclaimer be altered, the new disclaimer will be posted on this website. Your first use of our website after the date of any amendments or alterations will constitute your acceptance of such changes therefore we recommend you review this Disclaimer regularly to keep informed of any changes.